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Final Mile Operations Supervisor

2 months ago

Loveland, Colorado, United States Hub Group Full time
Position Overview

Key Responsibilities:
  • Establish and nurture client relationships to secure the complete appliance delivery portfolio.
  • Manage partnerships with Independent Contractors focusing on profitability and compliance.
  • Meet objectives outlined by the client and Hub Group Final Mile.
  • Develop staff capabilities and ensure accountability where applicable.
  • Continuously attract and retain Independent Contractors.
  • Oversee claims management processes with assistance from FOC.
  • Manage Profit and Loss (P&L) for controllable expenses.
  • Optimize delivery costs through effective routing and support expenses.
  • Control operating expenses including supplies, truck usage, and travel costs.
  • Oversee warehouse expenses, including contracted labor and inventory discrepancies.
  • Manage administrative costs such as hourly wages, office supplies, and recruitment expenses.
  • Achieve targeted location margin goals.
  • Evaluate rental car versus mileage reimbursement options.
  • Facilitate effective communication with the DIA, DIM, and client personnel.
  • Lead concise and informative daily stand-up meetings, documenting feedback for recaps.
  • Conduct weekly field observations with teams to ensure client satisfaction and training, documenting findings.
  • Perform showroom visits as necessary to strengthen client relationships.
  • Maintain inventory of totes and ensure accountability among business partners.
  • Uphold and enforce company policies and procedures.
  • Oversee loadout and warehouse quality control, ensuring teams are efficiently dispatched.
  • Actively monitor routing from the field as per standard operating procedures.
  • Ensure travel is pre-approved by the Area Manager and stays within budgetary constraints.
  • Conduct weekly operations meetings with the DIA to review outstanding invoices and address any issues or goals.
  • Hold business partner meetings as required to discuss claims, settlements, and compliance matters.
  • Engage in client and internal conference calls.
  • Provide weekly updates on location activities, including:
    • Weekly schedule
    • Summary of location performance
    • Recap of stand-up meetings
    • Summary of field observations
    • Update on aging invoices (if applicable)
  • Perform additional duties as assigned.
Qualifications:
  • Demonstrated leadership skills.
  • Strong communication abilities.
  • Track record of achieving results.
  • Highly organized.
  • Possession of a college degree or equivalent experience.
About Hub Group

Hub Group stands as a leading, customer-focused supply chain organization, delivering comprehensive transportation and logistics management solutions. With a commitment to customer needs, Hub Group continually enhances and applies cutting-edge technology to optimize supply chains for improved service, efficiency, and visibility. As a publicly traded company (NASDAQ: HUBG) with $5 billion in revenue, our dedicated team of 6,000 employees and drivers worldwide is committed to service, integrity, and innovation. We believe that the approach to our work is as significant as the outcomes we achieve. For further details, please visit our website.