Contact Center Advocate
3 weeks ago
This is an exciting opportunity to join our team as a Contact Center Advocate, providing front-line operational support for the Veterans Experience Office's premier Contact Center.
In this role, you will assist callers by directing them to proper resources to address questions, issues, and complaints. You will be working with a wide variety of individuals, including Veterans and their family members and/or representatives.
Core Functions and Responsibilities:
- Understand and explain Department of Veterans Affairs (VA) services or procedures.
- Ask clarifying questions to identify complex or vague requests for VA services and information.
- Accurately record details of calls and other service requests in an expected time frame.
- Select appropriate VA services to meet the specific needs of customers.
- Establish and maintain effective communication and working relationships with VA employees, outside agencies, and the public.
- Utilize a multi-screen computer system, including a Customer Relationship Management (CRM) application.
- Maintain confidentiality and privacy of callers.
- Organize and prioritize multiple tasks.
-
Call Center Specialist
2 weeks ago
Shepherdstown, West Virginia, United States The Bowen Group - VEOCC Full timeKey ResponsibilitiesThis is a full-time position that requires strong organizational and time-management skills. You will be responsible for:Providing front-line operational support for the Veterans Experience Office's premier Contact CenterAssisting callers with questions, issues, and complaintsMaintaining accurate records of calls and other service...
-
Call Center Representative for Veterans
1 week ago
Shepherdstown, West Virginia, United States The Bowen Group Full timeThe Bowen Group invites applications for the position of Call Center Representative for Veterans. In this role, you will be responsible for providing exceptional customer service to veterans and their family members through our premier Contact Center. We are looking for highly motivated and empathetic individuals who are passionate about making a difference...
-
Veterans Experience Support Specialist
3 weeks ago
Shepherdstown, West Virginia, United States The Bowen Group Full timeJob OverviewThe Bowen Group is seeking a highly skilled Customer Service Representative to join our team in providing exceptional support to the Veterans Experience Office's premier Contact Center. As a key member of our team, you will play a vital role in ensuring that veterans and their families receive the best possible service.About the RoleIn this...
-
Veterans Experience Support Specialist
1 week ago
Shepherdstown, West Virginia, United States The Bowen Group Full timeThe Bowen Group seeks highly motivated and empathetic individuals to join our team as Veterans Experience Support Specialists. In this role, you will be responsible for providing exceptional customer service to veterans and their family members through our premier Contact Center. As a key member of our team, you will have the opportunity to make a real...
-
Customer Service Operations Associate
1 week ago
Shepherdstown, West Virginia, United States The Bowen Group Full timeThe Bowen Group offers a unique opportunity to make a difference in the lives of veterans and their families as a Customer Service Operations Associate. In this role, you will provide front-line operational support for the Veterans Experience Office's premier Contact Center. You will assist callers by directing them to proper resources to address questions,...
-
Veterans Experience Support
2 weeks ago
Shepherdstown, West Virginia, United States The Bowen Group - VEOCC Full timeThe Bowen Group - VEOCC is seeking a highly skilled and compassionate Customer Service Representative to join our Contact Center team. As a key member of our team, you will provide critical support to Veterans and their families, helping them navigate the complexities of VA services and procedures.Hourly RateThe estimated hourly rate for this position is...
-
Front-Line Customer Support Associate
2 weeks ago
Shepherdstown, West Virginia, United States The Bowen Group - VEOCC Full timeThe Bowen Group - VEOCC\We are seeking experienced customer service representatives to join our team as Front-Line Customer Support Associates. In this role, you will provide exceptional customer service to Veterans and their families, addressing their questions, concerns, and complaints in a timely and professional manner.\About the Role:\- Provide...
-
Customer Service Representative
7 months ago
Shepherdstown, United States GTSC Talent Solutions Full timeJob Description USParalog is looking to enhance our Customer Service Team! Interested? Read on... The Customer Service Representative provides front-line operational support for the Veterans Experience Office's premier Contact Center. In this role, you will assist callers by directing them to proper resources to address questions, issues, and complaints....
-
Customer Service Representative
2 weeks ago
Shepherdstown, United States The Bowen Group Full timeCustomer Service Representative (Shepherdstown, WV)I am passionate about helping others. I have empathy. I excel at communicating. If this describes you, our Veterans need You! The Bowen Group has front-line customer service positions supporting the Veterans Experience Office at the U.S. Department of Veterans Affairs available. At Bowen, you will get:...
-
Customer Service Representative
3 months ago
Shepherdstown, United States The Bowen Group Full timeCustomer Service Representative (Shepherdstown, WV)I am passionate about helping others. I have empathy. I excel at communicating. If this describes you, our Veterans need You! The Bowen Group has front-line customer service positions supporting the Veterans Experience Office at the U.S. Department of Veterans Affairs available. At Bowen, you will get:...