Customer Service Operations Associate
7 days ago
The Bowen Group offers a unique opportunity to make a difference in the lives of veterans and their families as a Customer Service Operations Associate. In this role, you will provide front-line operational support for the Veterans Experience Office's premier Contact Center. You will assist callers by directing them to proper resources to address questions, issues, and complaints.
Estimated Salary:$17.20 per hour, plus benefits and opportunities for career growth.
About the Job:The Customer Service Operations Associate provides critical support to the Veterans Experience Office by handling phone calls from veterans and their family members. This role requires strong communication skills, empathy, and the ability to work under pressure. If you are passionate about helping others and have experience in customer service, we encourage you to apply.
Required Skills and Qualifications:- Six months of work experience in customer service and call center environment
- Ability to hardwire to High Speed Internet with a minimum 25 mbps download without delay / Minimum 10 mbps upload without delay
- Able to provide a work-at-home environment that is ergonomically sound, conducive to taking customer calls, quiet, and free from distraction
- Health and Dental Insurance - Employee Premiums 100% paid by Bowen
- Group Life insurance - Employee Premiums 100% paid by Bowen
- Short-term Disability - Employee Premiums 100% paid by Bowen
- Generous vacation and sick leave
- 11 Paid Federal Holidays
- 401(k)
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