Pharmacy Technician

3 weeks ago


Franklin TN, United States Fresenius Medical Care North America Full time
Patient Care Specialist Role

As a Pharmacy Technician - Patient Care Specialist at Fresenius Medical Care North America, you will play a vital role in ensuring the accuracy and timeliness of patient medication profiles. Your primary responsibility will be to assist pharmacists in working directly with physicians, physician offices, dialysis facilities, and other pharmacies to guarantee that patients receive the necessary medication refills in a timely manner.

Key Responsibilities

• Under the guidance of a Registered Pharmacist, take the appropriate actions to ensure the accuracy of patient medication files for enrolled or prospective patients and the accurate fulfillment of prescriptions for enrolled patients.

• Work primarily with patient medication prescriptions and with medication prescribers, ensuring that patient medication profiles are accurate with appropriate attached documents and sent in a timely manner.

• Regularly request prescriptions and refills from physicians by telephone and/or facsimile, following up as necessary to ensure the timely receipt of new prescriptions.

• Collaborate with related parties for all communication with patients regarding prescription issues or other identified anomalies pertaining to prescriptions, ensuring issues are resolved according to procedures and escalating complex issues to a supervisor as necessary.

• Enter, scan, and link prescription and patient data into the Pharmacy Management System, contacting appropriate parties or researching National Provider Identifier/Drug Enforcement Agency databases (NPI/DEA) when information is missing.

Requirements

• High School Diploma required; Associate's Degree desirable

• Pharmacy Technician Certification required

• Registered or able to be registered as a pharmacy technician in the state of Tennessee

• 2 years' related experience

• Excellent customer service, communication, organizational, and interpersonal skills required

• Proficient with PCs and able to develop a working knowledge of pharmacy dispensing regulations, data systems, and billing practices and policies.
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