Branch Operations Manager
4 weeks ago
We are seeking a highly skilled and experienced Branch Manager to lead our Richfield, MN branch. The ideal candidate will have a strong background in strategy, sales, and team management, with a passion for driving business results and building strong relationships with customers, job seekers, and colleagues.
Key Responsibilities- Develop and execute the branch sales strategy to achieve revenue goals and profit margins
- Manage and grow existing customer accounts through up-sell and cross-sell opportunities
- Oversee recruiting efforts to ensure a qualified pool of talent meets customer demand
- Strategically manage branch profit and loss (P&L)
- Handle complaints, settle disputes, and resolve grievances and conflicts
- Hire, manage, train, and coach branch staff
- Work with employees to set performance goals, expectations, and professional development plans
- Oversee day-to-day operations of the branch and assist with hands-on processes as needed
- Continuously seek ways to streamline processes for operational efficiency and excellence
- Ensure workers are appropriately dispatched to job sites, customer orders are serviced and filled, and payouts are timely
- Create a culture of safety by conducting site visits and meeting with customers and temporary job seekers
- Manage workers' compensation claims
- 5 years of related experience; Bachelor's Degree or equivalent combination of education and experience
- Prior experience managing in the staffing industry preferred
- Prior experience in sales as an independent producer or sales leader
- Proven leadership competencies and experience
- Excellent communications skills, both written and verbal
- Demonstrates proficient business acumen to include financial performance and success in developing and maintaining customer relationships
- Advanced problem-solving skills with the ability to define problems, collect data, establish facts, draw valid conclusions, and make decisions
- Ability to execute, prioritize, and meet deadlines under pressure
- Ability to drive processes, improve operational performance, and achieve results
- Ability to hire, manage, develop, and lead individuals and teams
- Ability to effectively interact and build relationships with a diverse employee population
- Competitive salary range: $46,000.00 - $57,900.00 per year, plus eligibility for incentive pay
- Benefits package, including 6 paid holidays, 1 paid floating holiday, and up to 20 days of Paid Time Off per year
- Medical/Dental/Vision insurance, Company-matching 401(k), Employee Stock Purchase Program, and Tuition Reimbursement
Branch work environment with frequent customer interaction, constantly operates a computer, phone, and other office equipment. Employee is frequently required to stand, walk, sit, talk, and/or hear for long periods of time. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move 25 pounds, and occasionally lift and/or move 50 pounds. Valid driver's license and good safety record required for driving to locations. Occasionally exposed to outdoor weather conditions. Required to inspect equipment, detect safety hazards, judge and communicate risks.
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