Front Desk Operations Associate

2 days ago


Phoenix, Arizona, United States Budget Lodge of Phoenix Full time
Job Description

Responsibilities

  • Maintain positive guest relations at all times.
  • Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages.
  • Obtain assigned bank and ensure accuracy of contracted monies.
  • Keep bank secure at all times.
  • Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
  • Verify registration card information with the guest..
  • Handle walk in guests.
  • Accept and record wake-up call requests.
  • Resolve discrepancies on the room status report with Housekeeping.
  • Report discrepancies to Manager.
  • Process all check-outs.
  • CAPABLE OF CONFRONTING A PERSON NOT FOLLOWING THE RULES.


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