Front Desk Associate

1 month ago


Florence, Arizona, United States Sun Life Health Full time
Job Summary

Sun Life Health is seeking a highly organized and detail-oriented Front Desk Clerk to provide exceptional patient service and support to our clinical staff. As a key member of our team, you will be responsible for greeting patients, checking them in, and ensuring accurate patient information is maintained.

Key Responsibilities
  • Verify patient information and reconcile cash counts at the beginning and end of each shift.
  • Prepare and submit drawer counts, reconciliation forms, and balancing reports to the Accounting Department.
  • Greet and check in patients in a courteous and professional manner.
  • Verify patient identity and scan identification into our practice management system.
  • Answer patient questions regarding account status and refer them to the appropriate source when necessary.
  • Collect co-payments and fees according to current policy and payor agreements.
  • Provide patients with information regarding procedures and costs.
  • Check patients out and schedule follow-up appointments as needed.
  • Answer incoming calls and messages in a timely and professional manner.
Requirements
  • High school diploma or equivalency preferred.
  • One year of experience as a cashier or receptionist in a medical facility or public contact position preferred.
  • Bilingual preferred and may be required based on patient needs.
What We Offer
  • Competitive salary: $17.50 per hour.
  • Great company culture with a focus on work-life balance.
  • 2 weeks paid time off, 10 paid holidays, and sick time.
  • Health benefits, including medical, dental, vision, and life insurance.
  • 403(b) retirement plan.

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