Customer Service Advocate

6 days ago


Springdale, Arkansas, United States State Farm Insurance Full time
Customer Service Representative

We are seeking a highly motivated and customer-focused individual to fill this role.

The Customer Service Representative will play a vital part in delivering exceptional customer experiences.

About the Role:
  • Provide support to customers with inquiries, complaints, and policy changes in a professional and timely manner.
  • Furnish accurate and up-to-date information regarding insurance products and services.
  • Process policy applications, renewals, and cancellations efficiently.
  • Handle billing and payment inquiries with a high level of accuracy.
  • Resolve customer issues and complaints through active listening and effective communication.
  • Collaborate with team members to ensure seamless customer interactions.
  • Maintain accurate and up-to-date customer records.

This role requires strong passion for delivering exceptional customer service, excellent communication and interpersonal skills, and ability to work effectively in a fast-paced environment.



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