Lead Coffee Shop Manager

1 month ago


Medford, Oregon, United States The Human Bean Full time
Job Summary

We are seeking a highly skilled and experienced Lead Coffee Shop Manager to join our team at The Human Bean. As a key member of our management team, you will be responsible for leading a high-performing team of baristas and ensuring exceptional customer service.

Key Responsibilities
  • Team Leadership: Lead and motivate a team of baristas to achieve sales and customer satisfaction goals.
  • Customer Service: Provide exceptional customer service and resolve customer complaints in a professional and courteous manner.
  • Inventory Management: Manage inventory levels, including ordering and receiving supplies, to ensure optimal stock levels.
  • Training and Development: Train and develop new baristas, as well as provide ongoing coaching and feedback to existing team members.
  • Store Operations: Oversee daily store operations, including opening and closing procedures, to ensure a smooth and efficient customer experience.
Requirements
  • Previous Management Experience: A minimum of 1 year of management experience in a fast-paced retail or food service environment.
  • Leadership Skills: Proven leadership skills, with the ability to motivate and inspire a team to achieve sales and customer satisfaction goals.
  • Customer Service Skills: Excellent customer service skills, with the ability to resolve customer complaints in a professional and courteous manner.
  • Inventory Management Skills: Strong inventory management skills, with the ability to manage inventory levels and ensure optimal stock levels.
  • Training and Development Skills: Ability to train and develop new baristas, as well as provide ongoing coaching and feedback to existing team members.

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