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Client Service Ambassador

2 months ago

Denver, Colorado, United States VCA Animal Hospitals Full time
About the Role

VCA Animal Hospitals is seeking a highly skilled and personable Customer Service Representative to join our team. As the face of our organization, this individual will be responsible for delivering exceptional customer service and setting the tone for our practice.

Key Responsibilities
  • Customer Service Functions: Greet visitors, answer telephones, and guide clients and their pets to exam rooms.
  • Schedule and confirm appointments.
  • Place outbound calls for follow-ups and reach out to prospective clients.
  • Present and explain fees, including processing payments.
  • Recommend, select, and obtain products and services, including prescriptions.
  • Answer questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care.
  • Manage medical records, charts, reports, and correspondence.
  • Maintain the hospital's cleanliness and ensure the facility is neat and clean at all times.
Benefits

We offer a competitive compensation package, including medical, dental, and vision benefits, paid vacation and sick days, 401(k), and generous personal pet care discounts.

This is a fantastic opportunity for a motivated and customer-focused individual to join our team and contribute to the success of VCA Animal Hospitals.