Fraud Prevention Specialist

19 hours ago


Eau Claire, Wisconsin, United States Menards Full time

About the Role:

The E-commerce Fraud Prevention Representative is responsible for reviewing orders for potentially fraudulent activity on our online or integrated systems.

Key Responsibilities:

  • Perform fraud review for any orders that are designated for review within our systems.
  • Review of flagged accounts using resources to mitigate risks.
  • Determine if transactions are legitimate and should be processed or if they are fraudulent and should be cancelled and refunded, stopped from shipment or transit.
  • Approve any orders that are legitimate in a timely manner so these orders are not delayed in shipping.
  • Mark any fraudulent orders in our systems for further review/reject upon identifying the fraudulent orders along with associated order metrics to prevent associates.
  • Work with Menards Security Team, Merchandising, and Operations teams and stores to coordinate our efforts to prevent fraud online and in Menard stores.
  • Report on fraud trends on a weekly basis to the E-Commerce Fraud Prevention Team Lead.
  • Maintain a zero false-positive on mitigation and low chargeback balance stemming from reviewed orders.
  • Utilize Menards provided programs, third party software and external websites.
  • Need to be able to work independently to resolve minor issues and know when to escalate to involve E-Fraud Prevention Team Lead and/or E-Commerce General Manager.
  • Respond to fraud related issues including emails and telephone calls.
  • Ability to train Guest Service Representatives to be aware of potential fraudulent inquiries and or transactions.

Requirements:

  • Ability to communicate in a professional and articulate manner, both verbally and written.
  • Ability to solve difficult problems and come up with effective solutions.
  • Ability to plan and organize work in an efficient manner.
  • Must be detail oriented.
  • Must be willing to work occasional overtime & occasional weekends.
  • Must be able to work both independently and on a team.
  • Must be able to set priorities and hit strict deadlines.
  • Must be proficient with Microsoft Excel, Word, Outlook.
  • Must be willing to relocate to Eau Claire, WI.


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