Member Support Associate

6 days ago


Tacoma, Washington, United States Sound Credit Union Full time

About the Position:

We are seeking a talented Member Support Associate to join our team at Sound Credit Union. As a Member Support Associate, you will provide high-quality support to our members, addressing their financial needs and ensuring their satisfaction with our services.

Key Responsibilities:

  • Deliver exceptional member service, responding promptly and professionally to member inquiries and concerns.
  • Process transactions accurately and efficiently, maintaining confidentiality and adhering to all relevant regulations.
  • Build strong relationships with members, fostering trust and loyalty through personalized support.
  • Collaborate with colleagues to ensure seamless branch operations, contributing to a positive and productive work environment.

Requirements:

  • 1+ year of experience in a customer-facing role, preferably in a financial institution.
  • Excellent communication and interpersonal skills, with a focus on building rapport with members.
  • Able to multitask and prioritize tasks effectively, maintaining accuracy and attention to detail.
  • High school diploma or equivalent required, with potential for advancement based on performance.

About Our Organization:

We are proud to be an equal opportunity employer, committed to fostering an inclusive workplace that values diversity and promotes opportunities for growth and development. Join our team and become part of a dynamic organization dedicated to making a positive impact in our community.



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