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Customer Support Associate

1 week ago

Tacoma, Washington, United States Joe Yi - State Farm Agent Full time

**Job Overview:**

We are seeking a highly skilled and dedicated individual to join our team as a Service Representative. As the first point of contact for our customers, you will be responsible for providing exceptional support and assistance.

**Key Responsibilities:**

  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Assist customers with product information, service issues, and account inquiries.
  • Resolve customer complaints and concerns efficiently and effectively.
  • Maintain accurate records of customer interactions and transactions.
  • Collaborate with team members to improve service processes and enhance customer satisfaction.

**Qualifications:**

  • High school diploma or equivalent; college degree preferred.
  • Previous experience in customer service or a related field is a plus.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work well in a team-oriented environment.
  • Proficient in using computer systems and software.

**Benefits:**

  • Competitive annual salary.
  • Comprehensive benefits package, including supplemental health insurance and retirement plans.
  • Opportunities for career growth and development.
  • A supportive and inclusive work environment.