Client Service Associate
4 days ago
At BankTalent HQ, we're committed to delivering exceptional customer experiences. As a Client Service Associate, you'll play a vital role in providing top-notch service to our clients and customers at our banking center in Dallas, TX.
Key Responsibilities:- Process financial transactions accurately and efficiently, maintaining a high level of balancing and record-keeping.
- Utilize knowledge of bank products and services to expand and increase client relationships.
- Identify and address clients' needs by providing a range of services, including account maintenance, money transfers, and loan payments.
- Deliver an exceptional customer experience, uncovering opportunities to refer clients to relevant bank products or services.
- Explore and maximize cross-selling of bank products based on clients' needs.
- Perform duties in compliance with laws, regulations, and bank policies and procedures.
- Resolve client concerns through direct action or referral to alternative resources.
- Adhere to security policies, maintaining confidentiality of bank records and client information.
- Meet with Branch Service Manager and/or Branch Manager daily to discuss progress in reaching individual and banking center goals.
- High school diploma or equivalent.
- 1+ years' experience in banking, cashiering, balancing, customer service, or other directly related experience.
- Previous Teller experience highly desired.
- Working knowledge of math, cashiering, balancing, debits, credits, banking, and/or bank products.
- Solid balancing and customer service skills.
- Cash handling, customer service, and/or sales experience preferred.
- Meeting sales goals and/or sales referral goals experience preferred.
- Ability to cross-sell bank products based on client needs.
- Strong attention to detail and time management.
- Proficient in basic computer skills.
At BankTalent HQ, we strive to create value for our customers, communities, employees, and shareholders. Our benefit plans are designed to help protect the health and well-being of you and your families, while helping you grow in your career.
- Medical, Dental, and Vision Insurance - START DAY ONE.
- Life and Disability Insurance, Paid Parental Leave, and Adoption Assistance.
- Health Savings (HSA), Flexible Spending (FSA), and dependent care accounts.
- Paid Training, Paid Time Off (PTO), and 11 Paid Federal Holidays.
- 401(k) plan with company match and Profit Sharing.
- Mental health benefits, including coaching and therapy sessions.
- Tuition Reimbursement for qualifying employees.
- Employee Ambassador preferred banking products.
- Competitive compensation in line with work experience.
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