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Branch Relationship Banker

2 months ago

Houston, Texas, United States BankTalent HQ Full time

About BankTalent HQ

At BankTalent HQ, we're dedicated to creating a workplace where everyone counts. Our organization values diversity, inclusivity, and a culture that supports the growth of our employees, customers, and communities. We're committed to delivering exceptional service and helping our clients achieve their financial goals.

Job Summary

We're seeking a seasoned Branch Relationship Banker to provide top-notch customer service to our clients and customers at our financial center. As a key member of our team, you'll be responsible for providing full-service banking services, processing financial transactions, and managing customer relationships.

Key Responsibilities

  • Provide full-service banking services to new and existing customers, with a primary focus on sales and service.
  • Process all financial transactions accurately and in a timely manner within established authorized limits and other customer service duties within the branch/financial center.
  • Open new accounts, update accounts, issue/activate ATM cards, originate/close consumer loans, and resolve client services concerns.
  • Execute the sales discovery process and manage customer relationships.
  • Conduct assessments with clients to determine their financial needs and make appropriate recommendations.
  • Make appropriate referrals for other bank products and services, including commercial lending products and follow up with clients as needed.
  • Execute inside/outside sales calls to prospects and established customers.
  • Establish, expand, and maintain strong customer relationships by providing extensive, personalized service focused on specific needs of each banking customer.
  • Support retail objectives/initiatives in capitalizing on business opportunities that directly or indirectly influence the product of revenue and risk of loss.
  • Perform all duties in compliance with laws, regulations, and bank policies and procedures.
  • Resolve client concerns through direct personal action or referral to alternative branch or bank resources.
  • Adhere to the bank's security policies while maintaining confidentiality of bank records and client information.
  • Meet with Branch Service Manager and/or Branch Manager daily to discuss progress in reaching individual and branch goals.

Requirements

  • High school diploma or equivalent.
  • 2+ years' experience in banking, sales, teller, new accounts, loan processing or other directly related experience.
  • Previous experience in a financial sales representative-oriented role with knowledge of consumer lending applications processes and procedures preferred.
  • Strong banking and sales experience preferred.
  • Meeting sales goals and/or sales referral goals experience preferred.
  • Proficient knowledge of mathematical calculations and standard banking products, services, and transactions.
  • Strong knowledge of all retail products and services.
  • Strong customer service, interpersonal, communication, and relationship building skills, both verbal and written.
  • Effective selling, cross-selling, and referral skills.
  • Strong problem-solving and negotiation skills.
  • Strong attention to detail and time management.
  • Proficient in basic computer skills.

Benefits

At BankTalent HQ, we offer a comprehensive benefits package to support the health and well-being of our employees and their families. Our benefits include:

  • Medical, Dental, and Vision Insurance.
  • Life and Disability Insurance.
  • Health Savings (HSA), Flexible Spending (FSA), and dependent care accounts.
  • Paid Training, Paid Time Off (PTO), and 11 Paid Federal Holidays.
  • 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience.
  • Mental health benefits, including coaching and therapy sessions.
  • Tuition Reimbursement for qualifying employees.
  • Employee Ambassador preferred banking products.