Winner's Experience Host

6 days ago


Manchester, New Hampshire, United States Dave & Buster Full time
About Dave & Buster's:
Dave & Buster's is a leading entertainment destination that offers a unique combination of food, drinks, and games. Our Winner's Circle position is a key part of this experience, ensuring that our guests feel welcome and engaged from the moment they step foot in our doors.

Job Summary:
We are seeking a Guest Engagement Representative to join our team. As a Guest Engagement Representative, you will be responsible for providing exceptional customer service to our guests, including greeting them with a smile, answering questions, and making recommendations on food, drinks, and games. You will also be responsible for managing wait times, communicating with team members and managers, and ensuring that our guests have a positive experience.

Responsibilities:
* Greet guests with a positive attitude and enthusiasm
* Provide timely and accurate service while managing wait times and communicating information as needed to guests, team members, and managers
* Assist guests with all requests and answer questions as needed and make recommendations on items
* Provide game assistance by promptly notifying support technicians or management as needed
* Bid farewell to guests leaving and ensure everything was satisfactory and invite guests to return
* Notify manager of any guest that is perceived to be unhappy
* Practice proper cost controls by accurately weighing tickets and scanning merchandise
* Responsible for stocking, displaying, and securing merchandise in all storage areas
* Conduct merchandise inventory during and after shift, if applicable
* Check for restocking of necessary supplies and bring all areas up to standard

What We Offer:
We offer a competitive salary range of $7.25 - $13.75 per hour, as well as a comprehensive benefits package, including medical, dental, vision, 401K, and more. Our team members are our greatest asset, and we provide ongoing training and development opportunities to help them grow and succeed.

Requirements:
To be successful in this role, you must be able to work days, nights, and weekends as required. You should be friendly, able to smile frequently, and able to read and write handwritten notes. You should also be able to lift and carry up to 30 pounds, move around the facility, and stand for long periods of time.

Why Work With Us?
We are an equal opportunity employer and participate in E-Verify where required by law. We are committed to creating a positive and inclusive work environment that fosters growth, development, and success for all our team members.

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