Host Team Member

15 hours ago


Manchester, New Hampshire, United States Shooters Sports Grill Full time
Host/Hostess Position Overview:

At Shooters Sports Grill, we're seeking a highly skilled and enthusiastic Host/Hostess to join our team. In this role, you'll be responsible for providing exceptional guest service, managing reservations, and ensuring a seamless dining experience for our guests.

Key Responsibilities:

• Develop and maintain positive working relationships with colleagues to achieve our goals

• Greet and interact with internal and external guests in a friendly and welcoming manner

• Operate the telephone system, answering calls in a professional and friendly tone

• Escort guests to tables and provide menus as needed

• Maintain a thorough knowledge of menu items and answer questions from guests

• Make reservations in our reservation software

• Handle to-go orders accurately and efficiently

• Manage guest flow by managing reservations, handling wait lists, and quoting accurate wait times

• Complete opening and closing procedures as well as daily side-work

• Proficiently follow cash handling procedures

• Maintain a neat and organized work area, adhering to sanitation standards according to state law and health codes

• Comply with company processes and procedures

• Maintain a neat, clean, and professional appearance according to our standards

• Follow all company safety and security policies and procedures, reporting accidents, injuries, and unsafe conditions

• Welcome and acknowledge guests with disabilities, following proper procedures to accommodate their needs

• Attend required training and meetings

• Maintain the integrity of our proprietary information and protect our assets



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