Customer Service Representative

1 week ago

Dallas, Texas, United States Atkore Full time
Job Summary

Atkore is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional customer service.

Key Responsibilities
  • Process customer orders, quotes, credits, and returns applications in a timely and efficient manner.
  • Communicate effectively with customers and sales representatives via phone, email, or in-person.
  • Obtain and evaluate relevant information to handle customer inquiries and complaints promptly.
  • Answer basic technical questions and direct advanced technical requests to the appropriate resource.
  • Manage customer accounts and maintain accurate records of customer interactions and transactions.
  • Collaborate with internal departments and outside vendors to ensure seamless customer service.
  • Monitor product stocking levels and inventory turns to optimize customer satisfaction.
  • Review product requirements and compile efficient manufacturing schedules to optimize cost, customer service, and machine utilization.

Requirements
  • High School diploma or equivalent required.
  • Five to seven years of business-to-business experience in a manufacturing or electrical customer service environment preferred.
  • Experience in stock handling and inventory control preferred.
  • Technical background preferred.
  • Proficiency in Windows, Excel, Word, and Outlook.
  • Ability to manage multiple tasks in a fast-paced environment.
  • Strong time management, planning, and organizational skills.
  • Effective decision-making and problem-solving abilities.
  • Excellent interpersonal and communication skills.
  • Strong initiative and adaptability to change.
  • Ability to thrive in a team environment.
  • Detail-oriented and safe work practices.

What You'll Achieve
  • Complete Atkore's onboarding and immersion program within 3 months.
  • Gain an understanding of how your role contributes to Atkore's mission and strategic plan.
  • Perform basic order inquiry, entry, and order follow-up activities.

What You'll Do Next
  • Handle an assigned territory independently from PO receipt to invoicing within 6 months.
  • Work towards meeting or exceeding departmental daily KPI metrics.
  • Audit shipments for on-time delivery and reconcile inventory and pricing discrepancies.

What You'll Achieve Long-Term
  • Develop and/or audit necessary standard work for new and existing tasks within 12 months.
  • Evaluate and propose necessary changes to reporting metrics and methods.
  • Participate in in-person customer plant visits.

About Atkore

Atkore is a four-time Great Place to Work certified company and a two-time Top Workplaces USA award winner. We're committed to creating an engaged, aligned workforce driven by a collaborative culture. Our team strives for breakthrough results and stays focused on being standout leaders. We consistently live the Atkore mission, strategic priorities, and behaviors consistent with our core values.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

  • Customer Service Representative

    3 weeks ago

    Dallas, Texas, United States Precision Door Service Full time

    About Precision Door ServicePrecision Door Service is a leading provider of garage door repair services, with over 100 locations across the country. Our team of certified technicians repair over 1,000 garage doors every day, and we also sell and install a wide selection of garage doors and garage door openers.Job SummaryWe are seeking a highly skilled and...

  • Customer Service Representative

    2 weeks ago

    Dallas, Texas, United States Precision Door Service Full time

    About Precision Door ServicePrecision Door Service is a leading provider of garage door repair services, with over 100 locations across the country. We are committed to delivering exceptional customer service and providing a safe and reliable experience for our customers.Job SummaryWe are seeking a highly motivated and customer-focused Customer Service...

  • Customer Service Representative

    1 week ago

    Dallas, Texas, United States Precision Door Service Full time

    About Precision Door ServicePrecision Door Service is a leading provider of garage door repair services, with over 100 locations nationwide. We pride ourselves on our commitment to customer satisfaction and our team of professional and certified technicians.Job SummaryWe are seeking a Customer Service Representative to join our team. As a Customer Service...

  • Customer Experience Representative

    1 month ago

    Dallas, Texas, United States Service King Full time

    Job Title: Associate Customer Experience RepresentativeAt Service King, we are seeking a highly skilled and customer-focused Associate Customer Experience Representative to join our team. As a key member of our operations team, you will play a critical role in delivering exceptional customer service and ensuring a seamless repair experience for our...

  • Customer Service Representative

    1 week ago

    Dallas, Texas, United States Marshalls Full time

    Customer Service RepresentativeAt Marshalls, we're looking for a Customer Service Representative to join our team. As a Customer Service Representative, you'll be responsible for providing exceptional customer service and supporting our store culture through honesty, integrity, and respect. You'll accurately ring customer purchases and returns, and count...

  • Customer Service Representative

    2 weeks ago

    Dallas, Texas, United States MCI Careers Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving customer complaints, and ensuring customer satisfaction.Key...

  • Customer Service Representative

    2 weeks ago

    Dallas, Texas, United States Domino's Pizza LLC Full time

    Customer Service RepresentativeAt Domino's Preston Rd., we're looking for a talented Customer Service Representative to join our team.Key Responsibilities:Greet customers and provide a positive, engaging experienceTake customer orders using our technology and Point of Sales SystemCreate a great customer experience by cleaning, preparing, and maintaining the...

  • Customer Service Representative

    3 weeks ago

    Dallas, Texas, United States CornerStone Staffing Full time

    Customer Service Representative Job DescriptionCornerStone Staffing is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients through incoming calls and emails.Key Responsibilities:Handle customer inquiries and resolve...

  • Customer Service Representative

    3 weeks ago

    Dallas, Texas, United States Medix Full time

    Job Title: Customer Service RepresentativeMedix is seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer satisfaction.Key Responsibilities:Provide timely...

  • Customer Service Representative

    4 weeks ago

    Dallas, Texas, United States TMG Full time

    Customer Service RepresentativeWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Communicate with customers to identify their needs and provide solutionsProcess...

  • Customer Service Representative

    1 week ago

    Dallas, Texas, United States MCI Military Recruitment Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving their issues in a timely and professional manner.Key...

  • Customer Service Representative

    5 days ago

    Dallas, Texas, United States Triumph Financial Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly skilled Customer Service Representative to join our team at Triumph Financial. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients through phone and email interactions.Key Responsibilities:Respond to customer...

  • Customer Service Representative

    4 weeks ago

    Dallas, Texas, United States MCI Careers Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer satisfaction.Key Responsibilities:Provide timely and...

  • Customer Service Representative

    4 days ago

    Dallas, Texas, United States MCI Careers Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients through phone, email, and chat support.Key Responsibilities:Handle customer...

  • Customer Service Representative

    5 days ago

    Dallas, Texas, United States Western Union Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a Customer Service Representative to join our team at Western Union. As a Customer Service Representative, you will be responsible for providing exceptional customer service and ensuring that our customers receive the best possible experience.Key Responsibilities:* Provide customer service...

  • Customer Service Representative

    3 weeks ago

    Dallas, Texas, United States ValorVIP Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at ValorVIP. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving customer complaints, and ensuring customer satisfaction.Key...

  • Customer Service Representative

    1 week ago

    Dallas, Texas, United States ValorVIP Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at ValorVIP. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving customer complaints and issues, and ensuring that our clients receive...

  • Customer Service Representative

    4 weeks ago

    Dallas, Texas, United States ValorVIP Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at ValorVIP. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving customer complaints, and ensuring customer satisfaction.Key...

  • Customer Service Representative

    1 month ago

    Dallas, Texas, United States Brookfield Properties Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving their issues, and ensuring their satisfaction.Key Responsibilities:Provide timely...

  • Customer Service Representative

    4 weeks ago

    Dallas, Texas, United States MCI Careers Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our commercial and public sector clients.Key Responsibilities:Handle inbound customer calls in a...