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Customer Service Ambassador

1 month ago

Étreux, Hauts-de-France, United States Indotronix International Corporation Full time
Job Title:
Customer Service Ambassador - Onsite

Duration: 6+ months

Payrate:
$23/hr on W2 for English speaking and $25/hr for Bilingual (Spanish and English)

Job Description:
As a Customer Service Ambassador, you will interact face-to-face with walk-in clients, providing exceptional service and support. Your responsibilities will include researching and resolving member questions and issues using multiple online tools and systems, tracking and monitoring the status of open requests, and documenting all work in an online CRM tool. You will also review and analyze member paperwork, forms, and activity within multiple online tools and systems, conduct outreach via phone and online to gather additional information or provide issue resolution status, and collaborate with internal and external teams to research and resolve issues for members. Additionally, you will answer member questions as needed and work hours of 8:00am to 5:00pm. Indotronix is an Equal Opportunity Employer.