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Laboratory Client Support Specialist

2 months ago

UT United States ARUP Laboratories Full time
About ARUP Laboratories

ARUP Laboratories is a national clinical and anatomic pathology reference laboratory and an enterprise of the University of Utah and its Department of Pathology. Based in Salt Lake City, Utah.

Job Summary

The Laboratory Client Support Technician provides technical and preanalytic support services for a designated division of technical operations and clients. This role requires strong communication and problem-solving skills to provide a supportive link between customers and all other areas of the company.

Key Responsibilities
  • Understand and follow established departmental procedures for specimen collection, handling, and transportation.
  • Process specimens accurately and efficiently, including specimen triaging, routing, and storing.
  • Evaluate specimens for acceptability and follow procedures for specimens that do not meet acceptance criteria.
  • Process requests for add-on testing and develop proficiency with laboratory information systems.
  • Provide education, guidance, and troubleshooting to customers regarding available resources, testing, and application utility.
  • Maintain competency on pre-analytic equipment and perform routine maintenance and cleaning tasks.
  • Serve as a liaison between technical sections and customers, building and maintaining customer relationships throughout all communications.
Requirements
  • High School Diploma or Equivalent required; Associates Degree or better in Biology preferred.
  • Must complete and demonstrate department-specific training and competency within 6 months.
  • College level courses in medical terminology, biology, communications, or related life sciences preferred.
  • General medical laboratory experience and customer service work experience preferred.
About ARUP

ARUP proudly hires top talent to create a work environment of diversity, professional growth, and continuous development. Our workforce is committed to the important service we provide to over one million patients each month. We strive for excellence and have a strong desire to have involvement with the advances in medicine and the role laboratory services play within each patient's life.