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Customer Service Representative

2 months ago

Swansea, Massachusetts, United States Cardi's Furniture & Mattresses Full time
Job Description

We are seeking a highly skilled and customer-focused individual to join our team as a Call Center Representative at Cardi's Furniture & Mattresses. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring their satisfaction.

Key Responsibilities:
  • Manage and respond to a high volume of customer inquiries via phone, email, and chat, providing timely and effective solutions to their concerns.
  • Utilize communication scripts to handle various topics and ensure consistency in our customer interactions.
  • Identify customer needs, clarify information, and provide solutions or alternatives to resolve product or service concerns.
  • Seize opportunities to upsell products or services, building sustainable relationships with our customers.
  • Respond promptly to customer emails and complete tasks associated with them.
  • Schedule and create delivery/service appointments, ensuring accuracy and attention to detail.
  • Follow up with customers to resolve any issues and ensure their satisfaction.
  • Document customer interactions and concerns in our operating system, providing clear and concise information.
  • Collaborate with other departments to resolve issues and improve our processes.
  • Provide feedback to management for potential improvements and attend training sessions to enhance your skills and knowledge.
Requirements:
  • High school diploma or equivalent preferred.
  • Prior retail customer service or retail experience preferred.
  • Strong communication and interpersonal skills, with the ability to adapt to different personalities and communication styles.
  • Ability to work in a fast-paced environment, handling multiple tasks and prioritizing responsibilities.
  • Detail-oriented with excellent organizational skills and a strong analytical mindset.
  • Working knowledge of computer operating systems and ability to learn new software.
  • Ability to work in a team environment and provide excellent customer service.
Working Environment:

Our Call Center is a dynamic and fast-paced environment where you will have the opportunity to work with a diverse team of professionals. You will be required to sit for extended periods, use your hands and fingers to handle objects, and speak clearly and concisely with customers. You may also be required to stand and move around the office.

We offer a competitive salary and benefits package, as well as opportunities for growth and development within our company. If you are a motivated and customer-focused individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity.