Patient Services Coordinator
1 month ago
Job Summary: We are seeking a highly skilled Patient Services Representative to join our team at PhyNet Dermatology LLC. The ideal candidate will possess excellent communication skills, a warm and friendly demeanor, and the ability to work effectively in a fast-paced environment.
Key Responsibilities:
- Welcoming patients warmly and professionally upon arrival
- Efficiently handling patient registration and appointment scheduling
- Triage and routing clinical calls accurately to the appropriate departments or personnel
- Assisting patients with completing necessary forms and paperwork
- Maintaining a clean, organized, and welcoming work area and lobby
- Promptly escalating patient inquiries or issues to the appropriate resources
Requirements:
- High school diploma or equivalent
- 0-1 year of customer service experience in a call center, healthcare, or retail environment
- Proficient in collecting patient payments at the time of service
- Computer literate with the ability to navigate multiple systems simultaneously
What We Offer:
- A comprehensive benefits package, including medical, visual, and dental insurance
- Paid time off, sick days, personal days, and holidays
- A supportive work environment and opportunities for professional growth and development
Work Schedule: Monday & Tuesday 6 AM - 3 PM; Wednesday - Friday 7 AM - 3:30 PM. This position is based out of our Swansea, MA clinic, and the individual selected must be able/willing to float to other locations as needed.
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