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Store Manager in Training Position

2 months ago


Cambridge, Massachusetts, United States Insomnia Cookies Full time
{"title": "Store Manager in Training Role", "description": "

At Insomnia Cookies, we're seeking a highly motivated and experienced Store Manager in Training to join our team. As a key member of our store operations, you'll be responsible for leading our team of sales and customer service professionals to deliver exceptional customer experiences and drive sales growth.

Key Responsibilities:
  • Lead and develop a team of sales and customer service professionals to achieve sales and customer satisfaction goals.
  • Supervise and train team members on sales techniques, customer service standards, and store operations.
  • Conduct interviews and make hiring decisions for new team members.
  • Support the Store Ops Manager with ordering, inventory control, and scheduling.
  • Ensure all team members meet Insomnia Cookies' standards for baking, uniform, and company policies.
  • Upsell and provide exceptional customer service to drive sales growth and customer loyalty.
Requirements:
  • At least 1 year of experience in a supervisory role within a restaurant or retail store.
  • Prior experience conducting in-person interviews of hourly support staff.
  • Prior Point of Sale (POS) systems experience.
  • Ability to utilize MS Office, Word, and our Applicant Tracking System.
  • Ability to work a 4-5 day work week and 1-2 mid-to-late shifts throughout the latter part of the week (Thurs-Sun).
  • Must be 18 years of age or older and have legal eligibility for employment in the United States.
About Us:

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so many cookies later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia's warm, delicious delivery all day and late into the night. With an expanding footprint of over 290 stores globally, an experiential, "sweet-easy" concept as the brand's flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio, Insomnia Cookies is revolutionizing the cookie game by truly Imagining What's Possible

", "requirements": "
  • At least 1 year of experience in a supervisory role within a restaurant or retail store.
  • Prior experience conducting in-person interviews of hourly support staff.
  • Prior Point of Sale (POS) systems experience.
  • Ability to utilize MS Office, Word, and our Applicant Tracking System.
  • Ability to work a 4-5 day work week and 1-2 mid-to-late shifts throughout the latter part of the week (Thurs-Sun).
  • Must be 18 years of age or older and have legal eligibility for employment in the United States.
", "about_us": "

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so many cookies later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia's warm, delicious delivery all day and late into the night. With an expanding footprint of over 290 stores globally, an experiential, \"sweet-easy\" concept as the brand's flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio, Insomnia Cookies is revolutionizing the cookie game by truly Imagining What's Possible

", "lang_code": "en-US"}