Business Systems Analyst
4 weeks ago
At Servbank, we're seeking a skilled Business Systems Analyst to join our team. As a key member of our organization, you'll play a crucial role in analyzing current processes to identify necessary system changes, documenting requirements, designing, participating in development and testing activities, and acting as a liaison between functional users and technical systems groups.
About Servbank
We're a banking institution with local roots and national reach, built on a foundation of community-orientation. Our goal is to provide exceptional service to individuals, businesses, and communities, ensuring that every interaction is marked by the human touch that sets us apart.
Essential Duties and Responsibilities
- Collect, analyze, and interpret business process information to identify project scope and document written requirements.
- Create and maintain updates to all project documentation, including process flow diagrams, business requirements, and wireframe documents.
- Oversee task progression to ensure timely completion.
- Perform quality testing of newly released code.
- Perform production validation at the time of code deployment.
- Collaborate with our training team to develop project materials.
- Monitor production for potential change requests.
Requirements
- Strong oral and written communication skills.
- Ability to take independent action within established options and develop new procedures and approaches to problems when necessary.
- Analyze assignments based on a wide knowledge of many factors, applying advanced or technical concepts.
- Ability to read and write SQL queries to assist with data analysis and requirement gathering.
- Take initiative, be creative, flexible, and adapt to a changing environment.
- Perform duties and make decisions under frequent time pressures.
- Learn new or complex material quickly and transfer training to everyday activities.
- Articulate issues, plans, risks, etc. in a way that facilitates timely decision making.
- Escalate issues appropriately.
- Work effectively to promote a team environment.
- Work well with technical and non-technical resources.
- Must be versatile with Microsoft Office suite.
Education/Training
- Bachelor's degree in information technology or a related field.
- Requires 3+ years of business systems analysis experience.
- Experience in Mortgage Servicing or Mortgage Origination is a plus.
- Ongoing desire to stay current with software market and latest technologies.
- Requires advanced knowledge of Microsoft Office suite.
EEO Statement
We're an equal opportunity employer, committed to considering all applicants without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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