Senior Collections Specialist

2 weeks ago


Cincinnati, Ohio, United States LSI Industries, Inc. Full time
Job Summary

We are seeking a highly skilled and experienced Senior Collections Specialist to join our team at LSI Industries, Inc. in Cincinnati, Ohio.

The successful candidate will be responsible for providing general accounting services, collecting delinquent customer accounts, and resolving billing discrepancies.

This is a challenging and rewarding role that requires strong analytical and communication skills, as well as the ability to work independently and as part of a team.

Key Responsibilities
  • Collect and manage delinquent customer accounts, applying routine and complex payments against customer accounts.
  • Liaise with internal business partners and customers to investigate and resolve billing issues and payment discrepancies.
  • Process credit card payments and investigate credit memos and other authorized billing adjustments.
  • Establish and maintain customer credit profiles within our ERP system.
  • Administer orders on hold due to customer credit limits or outstanding collection issues.
  • Assist with the preparation of Company-wide quarterly 'Proposed Write-Off' analysis report and month-end bad debt reserve analysis journal entry worksheets.
  • Provide support during internal and external audit exercises and assist with the training of new hires within the department.
Requirements
  • Associate degree or equivalent from a two-year college or technical school and three years of experience, or eight plus years related experience and/or training.
  • Proficiency with Microsoft Office applications and experience with larger ERP systems such as Oracle, SAP, JDE, NetSuite, etc.
  • Strong diligence with a dedication to accuracy and organization, as well as knowledge of sales tax regulations and tax-exempt certificate issuance/management.
  • Problem analysis and resolution skills, outstanding verbal and written communication skills, and the ability to multi-task and work independently.
Benefits
  • 401(k) plan
  • Health, dental, and vision insurance
  • Paid time off

LSI Industries, Inc. is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.



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