Assistant General Manager

1 week ago


Pittsburgh, Pennsylvania, United States Drury Hotels Full time
Join Our Team as an Assistant General Manager

At Drury Hotels, we're committed to providing exceptional service to our guests and creating a positive work environment for our team members. As an Assistant General Manager, you'll play a key role in leading our hotel operations and ensuring that every guest has a memorable experience.

Key Responsibilities:
  • Provide expert leadership across all departments of the hotel, focusing on exceptional service to each guest.
  • Train, develop, and coach team members to achieve success in their roles.
  • Cultivate an environment of exceptional guest service by establishing high service standards and hiring the right team members.
  • Lead, coach, and develop team members in all areas of the hotel.
  • Role model quality assurance best practices and consistently meet or exceed all quality assurance visit measurables.
  • Deliver on key business measures of service, cost, and labor controls and team engagement through hands-on leadership, delegating, and empowering team members.
  • Use good critical thinking skills to successfully handle challenging situations, proactively resolve issues, and show dedication to continuous improvement.
What We Offer:
  • A positive, can-do attitude required.
  • Bachelor's degree in hospitality, business, or a related field preferred.
  • Minimum of one year of supervisory experience with demonstrated leadership success.
  • Hotel-specific experience preferred.

We're a family-owned and operated hotel system with a legacy of world-class hospitality excellence. Our 5,000 team members work together across 150 hotels in 26 states to make sure every guest receives the very best service and value. Together, we continue to grow, carefully and with clear vision, as a family of thriving hotels nationwide. EOE



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