Internet Support Specialist
6 days ago
Main Responsibilities:
- Deliver exceptional customer service via multiple channels, including phone, email, chat, and in-person interactions.
- Support customers with billing inquiries, account setup, and changes to their subscription plans, ensuring accurate billing and payment processing.
- Analyze and resolve technical issues related to internet connectivity, modems, routers, and other equipment, providing clear and concise instructions for problem resolution.
- Identify opportunities to upsell or cross-sell additional services and products to customers, explaining the benefits and features of available upgrades.
- Follow company guidelines and procedures for quality assurance, maintaining a high level of professionalism, accuracy, and efficiency in customer interactions.
Key Qualifications:
- A high school diploma or equivalent (Bachelor's degree preferred).
- Previous customer service or call center experience is a plus.
- Strong communication skills, both written and verbal.
- Technical aptitude and ability to learn about fiber optic internet technology.
- Excellent problem-solving and multitasking abilities.
- Empathy and a customer-focused mindset.
- Ability to work in a fast-paced, team-oriented environment.
- Availability to work flexible hours, including evenings and weekends.
Benefits:
- A competitive salary: $55,000 per year, based on experience.
- Medical/Dental/Vision Insurances
- Employer paid STD and Life Insurance
- Generous time off policy
- Ongoing training and development opportunities.
- Employee discounts on internet services (depends on service area).
- Friendly and supportive work environment.
- Opportunities for career growth and advancement.
Please submit your resume and a cover letter detailing your relevant experience and why you are a good fit for the role to https://maverixbroadband.com/careers
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