Supply Chain Solutions Architect
1 week ago
We are seeking a seasoned Customer Experience Manager to join our Supply Chain team at Dorman Products, Inc. in Philadelphia. As a critical member of our Organization, you will be responsible for representing the Voice of the Customer in the end-to-end Supply Chain process.
Responsibilities
The ideal candidate will lead a team of Customer Experience Analysts to drive Supply Chain performance improvements from Dorman through to our customers' customers. You will collaborate with cross-functional teams, including Sales, Product, and Operations, to develop solutions for customers related to process, communication, fill rate, order management, and supply chain improvement. Additionally, you will manage and develop our Customer Experience Analysts, leading process improvement initiatives and projects to drive sustainability, scalability, and efficiency within the Customer Experience team.
Key Responsibilities Include:
* Lead/develop multiple Customer Experience Analysts to deliver value to both Dorman and our customers
* Act as primary liaison between Customer's replenishment organization, Dorman Supply/Demand Planning, Sales, Product, and Operations to drive improvements in performance as measured by customer
* Develop and mature monthly CPFR process (Collaborative Forecasting, Planning and Replenishment) for key customers to deliver exceptional supply chain performance and deliver value
* Develop, manage, and monitor Customer KPI's, recommend plans for improvement as needed
* Drive performance improvements through use of data and analytics
* Build and enhance customer relationships
* Identify gaps in service levels to limit potential fine or penalty exposure and initiate solutions
* Proactively identify opportunities for process improvement across all functions
Requirements
To succeed in this role, you will require a Bachelor's degree in Supply Chain Management, Business Management, or a related discipline, along with minimum 3 years of experience in a customer-facing role with demonstrated experience driving results through analytics, cross-functional collaboration, problem-solving, and continuous improvement. Previous management experience is preferred. We also expect you to possess knowledge of SAP, Excel, and Business Objects, as well as strong analytical and problem-solving skills. Your ability to work collaboratively and communicate effectively with stakeholders will be essential in this position.
About Us
Dorman Products, Inc. is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We offer competitive salaries, benefits, and career development opportunities. Our company culture emphasizes ethics and integrity, strategic thinking, business acumen, change management, emotional intelligence, empathy, and inspiration. We strive for excellence and encourage innovation, empowerment, accountability, and result-driven leadership.
Estimated Salary Range: $85,000 - $115,000 per annum
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