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Front End Operations Specialist

2 months ago

Kinston, North Carolina, United States Food Lion Full time

Job Summary: We are seeking a highly skilled Customer Service Leader to join our team at Food Lion. As a key member of our front-end operations, you will be responsible for delivering exceptional customer service and driving sales growth through effective service standards.

Key Responsibilities:

  • Provide fast, easy, flexible, and friendly service to customers, ensuring a positive shopping experience.
  • Collaborate with other store associates to maintain a clean, organized, and welcoming store environment.
  • Assist the Customer Service Manager and Assistant Customer Service Manager in maintaining service standards and maximizing sales.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Monitor and analyze sales data to identify trends and opportunities for growth.

Requirements:

  • Proven experience in customer-facing roles, with a strong focus on service excellence.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse teams.
  • Strong problem-solving and analytical skills, with the ability to interpret sales data and make informed decisions.
  • Ability to work in a fast-paced environment, with a focus on meeting sales targets and delivering exceptional customer service.