Patient Care Coordinator

13 hours ago

Riverside, California, United States COPE Health Solutions Full time
Job Overview

We are seeking a skilled Patient Care Navigator to join our team at COPE Health Solutions. As a key member of our care management program, you will be responsible for providing telephonic and field-based case management services to clients enrolled in our Enhanced Care Management and Community Support Program.

You will serve as the main point of contact for clients, building strong relationships to stay engaged in medical care and adhere to their medications. With a deep understanding of cultural competency and a passion for working with underserved populations, you will identify critical resources and help clients navigate through healthcare services and systems.

Your commitment to removing barriers to care will promote client health and well-being, while your ability to communicate effectively with healthcare providers will ensure seamless coordination of care.

In this role, you will work closely with our Care Team, including doctors, nurses, and other clinical staff, to support positive client health outcomes.

Key Responsibilities:

  • Telephonic and field-based outreach to engage clients in our care management program
  • Establishes close relationships with and serves as a point of contact for clients
  • Deliver weekly or monthly health education and promote self-management to clients
  • Communicate with Care Team members (Care Coordinators, Community Health Worker, Primary Care Physicians and other health care providers) to facilitate client care
  • Observe, report, and assess client self-administration of medication
  • Identify resources for clients to overcome barriers to care, such as transportation, housing, and childcare arrangements
  • Remain aware of current services offered by service providers, such as mental health, housing, and employment assistance
  • Maintain strict confidentiality in accordance with agency policies

Requirements:

  • Minimum high school degree, some college education preferred
  • Strong understanding of cultural competency with the target population
  • Bilingual (English/Spanish) preferred
  • Computer literacy desirable
  • Commitment to the mission of care coordination
  • Passionate, trustworthy, and empathetic when working with clients
  • Ability to build relationships with different types of people, including clients, organization members, and health care providers
  • Good communication and interpersonal skills and ability to speak concisely to clients and Care Team members
  • Organized with confidential client material and appointment tracking
  • Flexible and adaptable in response to changing client and health care providers' needs

What We Offer:

  • A competitive salary of $22-$25 per hour
  • The opportunity to work with a passionate team dedicated to improving healthcare outcomes
  • A comprehensive benefits package, including health insurance, paid time off, and professional development opportunities

About Us:

COCHEalth Solutions is a national tech-enabled services firm powering success in risk arrangements and development of the future workforce for payers and providers. Our team brings deep expertise, experience, proven tools, and processes to improve financial performance and quality outcomes for all types of payers and providers, de-risking the roadmap to advanced value-based payment.

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