Healthcare Educator Specialist
7 days ago
Inizio Engage seeks a skilled Virtual Clinical Educator to provide telephonic educational support to patients, caregivers, and healthcare professionals. As a member of our Patient Solutions team, you will focus on enhancing patient engagement and understanding of disease states through outbound calls, ensuring adherence to compliance and company standards.
The ideal candidate possesses fluency in Spanish and English, including medical terminology, and holds a current US healthcare professional license. A minimum of 3 years' experience working in a specific disease state or related field is preferred.
Main Responsibilities:
- Conducting outbound calls to provide non-promotional disease-state-related educational support to identified customers as directed by the client company
- Providing outbound support for therapy and/or medical device product education, including but not limited to supplemental injection/infusion/inhalation training support or technique
- Proactively reaching out to Healthcare Professionals/Patients/Caregivers to present virtual educational programs in accordance with client procedures
- Collecting and managing demographic data and disposition for product, sample, reimbursement services, and literature fulfillment
- Maintaining high standards of customer service by adhering to program talking points or scripts and leveraging live video conferencing software as applicable
- Ensuring compliance by using only approved materials provided by Inizio or by the client, without changes, copying, or distribution
What You Need:
- Current US healthcare professional license (RN)
- Fluency in Spanish and English, including medical terminology
- Associate's Degree/Bachelor's/BSN or equivalent work-related experience
- 3+ years' experience working in a specific disease state or related field (preferred)
- Effective communication skills with a strong focus on outbound calling and follow-up
- Ability to manage multiple calls and priorities simultaneously with minimal disruption
About Inizio Engage:
Inizio Engage is a strategic partner specializing in commercial and creative engagement solutions. We help healthcare professionals and patients improve treatment outcomes through bespoke engagement solutions.
We believe in empowering everyone, rising to challenges, working together, asking what if, and doing the right thing.
Salary Range: $60,000 - $80,000 per year, depending on experience
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