Medical Device Educator

1 day ago


oregon, United States Inizio Engage Full time
p> Inizio Engage has a long-standing partnership with a leading Biotechnology company across Commercial, Patient Solutions and Medical Affairs businesses.

To deliver virtual or telephonic educational support to identified patients, caregivers, Healthcare Professionals and their staff within primary care or specialist facilities in the field of a designated disease state in order to meet all relevant standards as set by the company and Clinical Manager.

This is your opportunity to join Inizio Engage and represent a top biotechnology company

  • Competitive compensation
  • Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and bonding time benefits, employee discounts/promotions
  • Competitive environment with company wide recognition, contests, and coveted awards
  • Exceptional company culture
  • Recognized as a Top Workplace USA 2021
  • Awarded a “Great Place to Work” award in 2022 and 2023
  • Fortune Best Workplaces in Biopharma 2022

What will you be doing?

  • To provide in-bound or outbound non-promotional disease state related educational support to identified customers as directed by the client company
  • Provide therapy and or medical device product education including but not limited to supplemental injection/infusion/inhalation training support or technique
  • To present virtual educational programs to Healthcare Professionals/Patients/Caregivers or other identified customers in accordance with client procedures
  • Conducting outbound medication adherence support to patients and or caregivers
  • Enrolling patients/caregiver into educational seminars or providing resources to assist them with finding local community resources or centers of care for their specialty or primary care disease
  • Collecting demographic data and disposition for product, sample, reimbursement services and literature fulfillment
  • To maintain excellent quality and superior customer service while adhering to program talking points or scripts and leverage live video conferencing software on the web/client specific websites as applicable
  • To only use approved materials provided by Inizio or by the client, without changing, copying or distributing the materials
  • To attend and complete all training courses and related competency assessments that Inizio requires, to an appropriate standard and within a specified timeframe
  • Develop and strengthen relationships with key customers
  • To facilitate the development and provision of services across multiple healthcare sectors, as determined by the Client or Inizio
  • To constantly consider new and innovative approaches that potentially develop new partnership opportunities
  • Complete all required administrative responsibilities in a timely manner. daily computer updates, weekly summary of activity reports, emails and time reporting
  • Attend local and national meetings and/or conferences, as required, to keep abreast of plans, activities and developments and to exchange knowledge and experience within the Patient Solutions team
  • Maintain all company equipment and materials in accordance with company instructions
  • Comply with all Inizio Policies and Procedures, along with all Client Policies and Procedures as required.


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