Data Center Operations Specialist

3 weeks ago


Colorado Springs, Colorado, United States Hays Recruitment Full time
About the Job

In this exciting role, you will be working as a Data Center Operation Technician in Englewood, CO. This is a contract/temporary position with competitive pay and benefits.

Job Description
  • Responsibilities:
    • Provide timely resolution and/or escalation of customer issues.
    • Maintain a professional attitude and conduct while performing data center duties.
    • Deliver proactive updates to customers and teammates as necessary.
    • Physical device alert review throughout data center.
    • Incident triage and escalation.
    • Provide local access and escort for vendors.
    • Perform remote hands work for internal and external customers.
    • Perform data entry tasks for ongoing infrastructure changes and customer installations.
    • Assist and/or complete physical installations.
    • Maintain clean and organized cabinets, cables, and cages during installation of equipment.
    • Take ownership of technical issues, and work with customers, partners, and internal departments to resolve problems.
    • Document troubleshooting and problem-resolution steps.
    • Provides onsite support for hardware and systems as instructed by partner teams.
    • Maintain cleanliness of the Data Center and surrounding supporting areas.
    • Perform Datacenter Infrastructure Environmental Monitoring.
    • Perform Facilities Rounds and escalate pertinent information.
    • Process all in and outbound shipping/receiving.
    • Immediately report facility alarms to the local Facilities Operations Engineer.
    • Responsible for initiating escalations for customer-impacting/potentially impacting infrastructure/redundancy loss events.
    • Complete End of Shift Reporting.
    • Maintain cabling and general usage item inventory levels.
    • Maintain proficiency level with tools and systems used to deliver support.
Requirements
  • Experience:
    • Minimum 2 years of experience working within an IT Support environment.
  • Skills and Qualifications:
    • Strong troubleshooting skills.
    • Solid understanding of Microsoft Operating systems.
    • Fundamental knowledge of networking - Routing, Subnets, Communication protocols.
    • Technical aptitude and experience with building management systems, including UPS, generators, HVAC, PDUs, and a working understanding of AC and DC power.
    • Excellent verbal and written communication skills.
    • Strong attention to detail, making and keeping commitments, and meeting deadlines.
    • Familiarity with cable color coding (tip/ring), and at a minimum 568A and B pinouts.
    • Coding / API programming experience.
    • Scripting experience with Linux, PowerShell, Pearl, Python etc.
Benefits
  • Competitive Pay: $25.00 - $31.00/hr.
  • Benefits: Medical benefits, dental benefits, vision benefits, 401K, and Life Insurance ($20,000 benefit).


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