Claims Technology Director

2 weeks ago


Cincinnati, Ohio, United States Great American Insurance Group Full time
Be Great. Be Here.

At Great American Insurance Group, we're a leader in the insurance industry, offering a unique blend of small company culture and big company expertise. Our member companies are subsidiaries of American Financial Group, a Fortune 500 company. We're seeking a talented Claims Business Technology AVP to join our Corporate Claims division and drive innovation in our claim technology.

Key Responsibilities:
  • Oversee the development and maintenance of our core claim systems, claims analytics, and reinsurance automation.
  • Define the vision, strategy, and roadmap for improving our existing products and delivering new features that meet customer needs.
  • Collaborate with cross-functional teams, including claim business units, Business Data Analytics, IT, and Corporate Claims stakeholders, to ensure alignment and integration of product improvement initiatives.
  • Lead, mentor, and develop the claims product team, ensuring high-quality deliverables and adherence to best practices.
  • Evaluate project status and resource utilization, implementing changes to improve team effectiveness.
Requirements:
  • Proven track record of leading and delivering successful IT and business projects, from ideation to launch and evaluation.
  • Experience with leading claim handling platforms and supporting tools, such as Guidewire, FileNet, Tableau, Snowflake, and others.
  • Knowledge of generative AI, robotic process automation, and digital strategies to drive efficiencies in the claims workflow.
  • Well-versed in the lifecycle of an insurance claim, with a preference for candidates with claim handling experience.
  • Excellent communication, presentation, and leadership skills, with the ability to influence and inspire cross-functional teams and stakeholders.
Ideal Candidate Profile:
  • Relationship Builder: Skilled in creating win-win partnerships and understanding give and take.
  • Adaptable: Thrives in a constantly evolving environment and is a change agent.
  • Influencer: Identifies business opportunities and makes a case to pursue them.
  • Strategic Thinker: Ability to see the big picture and plan out steps to achieve it.
  • Problem Solver: Takes ownership in tasks and projects, seeing them through to completion.

We're passionate about innovation, creativity, and customer satisfaction. If you're a strategic thinker with a passion for technology and innovation, we encourage you to apply for this exciting opportunity.


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