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Senior Manager, Customer Engagement Lead
2 months ago
At ServiceNow, we're committed to delivering exceptional customer experiences that drive business outcomes. As a Senior Manager, Customer Engagement, you'll play a critical role in leading our Customer Outcomes team to achieve this goal.
Key Responsibilities:- Lead the delivery of customer engagement projects, ensuring timely and high-quality results.
- Collaborate with Services Sales, Customer Success, and other Global Delivery teams to maintain a high standard of service to ServiceNow customers.
- Develop and implement strategies to improve customer satisfaction, revenue attainment, and operational excellence.
- Mentor and develop a team of Customer Outcomes engagement management staff, providing guidance and support to ensure their success.
- Work closely with Resource Managers and Global Delivery technology practices to support the staffing of projects with the right resources, skills, and expertise.
- 5+ years of leadership experience in a professional services organization, with prior background in program/project management, services or solution sales, or implementation process engineering.
- 10+ years of consulting experience for complex, global organizations.
- Experience in leading and mentoring a team of twenty or more employees.
- Proven ability to influence and consult successfully on the subject of IT Operations and/or Digital Transformations.
- Strong experience and capability to speak to customer leaders (including CXO roles) to extract outcome expectations and influence their thinking and directions.
- A dynamic and collaborative work environment that values innovation and customer satisfaction.
- Opportunities for professional growth and development, including training and mentorship programs.
- A competitive compensation and benefits package, including travel opportunities.
We're an equal employment opportunity employer and welcome applications from diverse candidates. If you're passionate about delivering exceptional customer experiences and leading high-performing teams, we encourage you to apply.
