Financial Services Specialist

6 days ago


Ashland, Ohio, United States Ashland University Full time

About the Role:

The Financial Services Specialist - Cash Handling Expert will play a crucial role in providing exceptional customer service to students, parents, and other constituents by resolving payment, billing, and collection issues related to student account transactions.

This position requires excellent communication skills to diffuse difficult situations and convey complex technical information. The successful candidate will also possess strong analytical and problem-solving skills to ensure accuracy and reliability of financial data.

Key Responsibilities:

  • Payment Processing: Post and reconcile daily online payments to student accounts, including deposits and payments for events and gifts through third-party vendor software.
  • Cash Management: Balance and reconcile all daily cash receipts, prepare bank deposits, and identify discrepancies.
  • Customer Service: Professionally communicate with students and families to resolve problems and complaints concerning student accounts.

Requirements:

  • High School diploma or equivalent; Associate's degree preferred
  • General accounting office experience and computerized accounting system skills
  • Excellent computer skills, particularly Microsoft Excel and Microsoft Access
  • Exceptional oral and written communication skills
  • Demonstrated excellence in interpersonal skills, attention to detail, and customer service skills
  • Ability to maintain confidentiality and exercise sound judgment

Compensation and Benefits:

The estimated salary for this position is $45,000 - $55,000 per year, depending on experience. Additionally, Ashland University offers a comprehensive benefits package, including health insurance, retirement plan, and paid time off.



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