Commercial Service Technician

4 weeks ago

Hyattsville, Maryland, United States Tennant Full time
About the Role

We are seeking a skilled Commercial Service Technician to join our team at Tennant Company. As a key member of our Service team, you will be responsible for maintaining, troubleshooting, and repairing battery and robotic Tennant products at our customers' facilities.

Key Responsibilities
  • Perform preventative maintenance and resolve complex problems by troubleshooting and repairing mechanical and electrical issues on customer-owned Tennant products and similar competitor models.
  • Own your territory and plan your daily schedule, including contacting customers to schedule all service activities, and ensure open communication with customers regarding service expectations, timeline estimates, billing, and future service needs.
  • Create and maintain records of all service activities and business reporting documentation.
  • Ensure cleanliness and organization of all Tennant Company property, including the company vehicle, tools, parts, inventory, and equipment.
  • Follow all safety protocols and utilize proper PPE.
  • Collaborate with internal partners such as sales, customer service, technical assistance, field service support, and other technicians to support your success.
Requirements
  • High school diploma or equivalent
  • Valid driver's license plus meet Tennant Company driving policy requirements
  • 0-2 years of experience in troubleshooting and repairing mechanical and electrical systems, reading and interpreting electrical schematics, using hand and power shop tools, equipment, and diagnostic devices, and using a personal computer, MS Office Suite, and email
  • Preferred experience in vocational schooling in automotive/diesel/electrical, working on Electro-Mechanical Equipment systems and components, working in a field service position, and working directly with customers
What We Offer
  • Competitive Salary
  • Performance-based incentives structure
  • Excellent benefits package (eligible on 1st day of employment)
  • Company Service Vehicle
  • Cell phone and Tablet
  • Uniforms
  • Specialty Tools
  • Comprehensive training program including ride-along, virtual, and factory-based training
  • Monday-Friday schedule; work-life balance
About Tennant Company

Tennant Company is a globally recognized leader in the cleaning equipment industry, with over $1B in revenue. We are committed to stewardship and creating a cleaner, safer, and healthier world. Our Service team is a differentiator, with over 500 technicians across the US and Canada.

We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, national origin, physical or mental disability, age, military service, pregnancy, sexual orientation, genetic information, marital status, gender identity or expression, parental status, political or any other non-merit based factors protected by state or federal law or local ordinance.

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