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General Manager
2 months ago
The General Manager - Restaurant Operations is responsible for overseeing and managing the daily operations of the restaurant to provide quality food in a clean, safe, and efficient manner so that guests will have an enjoyable experience at the restaurant. As the highest management position within the restaurant, you are accountable for the restaurant and its operations.
Key Responsibilities- Hiring, training, managing, supervising, directing, and developing a team of restaurant staff to provide excellent customer service and ensure a positive dining experience for guests.
- Demonstrating a fair, firm, and fun leadership approach, and leading by example to create a positive and productive work environment.
- Managing a profit and loss statement to exceed expectations every week, month, and year by controlling costs, increasing sales, and improving efficiency.
- Swiftly resolving employee concerns with a thoughtful approach to maintain a positive and respectful work environment.
- Celebrating team successes and coaching for better performance to improve individual and team skills.
- Setting expectations and providing clear and continuous feedback to ensure employees understand their roles and responsibilities.
- Creating an upbeat and positive atmosphere during the shift that makes work fun and enjoyable for employees and guests.
- Helping employees understand the big picture and their role by sharing the 'why' behind tasks to increase engagement and motivation.
- Understanding how to use metrics to evaluate restaurant performance and make necessary improvements to increase efficiency and productivity.
- Getting out in the community, making a difference, and growing sales for the restaurant and the brand by developing and implementing effective marketing strategies.
- Maintaining and enforcing restaurant safety and sanitation standards to ensure a clean and safe environment for employees and guests.
- Relentlessly complying with all federal, state, and local laws and regulations to ensure the restaurant operates in compliance with all applicable laws and regulations.
- Prior management experience in the restaurant or retail industry (subject to franchise discretion).
- High standards for self and the team.
- Positive attitude, especially during rushes or stressful situations.
- Resiliency - trying different approaches to solve a problem; working to get better every day.
- Eagerness to learn and grow professionally and personally.
- Ability to prioritize and complete tasks accordingly.
- Excellent leadership and communication skills.
- Associate's degree in Business or related field preferred (subject to franchise discretion).
- Willingness to work irregular hours, including nights, weekends, and holidays.