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Patient Access Team Lead

1 month ago

Harrisonburg, Virginia, United States Sentara Healthcare Full time
Job Summary

The Team Coordinator for Patient Registration and/or Patient Financial Services is responsible for the daily operations of one or more areas. This role supervises staff, coordinates quality and customer service activities, assists in the development and monitoring of the department budget, and coordinates the purchasing and payroll processes. The Team Coordinator serves as a technical resource to team members and performs work assignments as needed to provide appropriate coverage and to mentor/assist staff. This role is responsible for interviewing, hiring, and developing staff with the goal of developing a highly effective work team. The Team Coordinator also serves as the chief retention officer for areas of responsibility.

Responsibilities:

* Supervise staff and coordinate quality and customer service activities
* Assist in the development and monitoring of the department budget
* Coordinate the purchasing and payroll processes
* Serve as a technical resource to team members
* Perform work assignments as needed to provide appropriate coverage and to mentor/assist staff

Requirements:

* BLD - Bachelor's Level Degree (Required)
* Certified Healthcare Access Associate (CHAA) - Certification - National Association of Healthcare Access Management (NAHAM)
* Certified Healthcare Access Manager (CHAM) - Certification - National Association of Healthcare Access Management (NAHAM)

Skills:

* Active Learning
* Active Listening
* Communication
* Coordination
* Critical Thinking
* Judgment and Decision Making
* Leadership
* Mathematics
* Mgmt of Staff Resources
* Microsoft Excel
* Microsoft Office
* Microsoft Word
* Monitoring
* Reading Comprehension
* Service Orientation
* Social Perceptiveness
* Speaking
* Technology/Computer
* Time Management
* Troubleshooting
* Writing

About Sentara Healthcare:

Sentara Healthcare prides itself on the diversity and inclusiveness of its workforce. The organization values diversity, inclusion, and belonging and strives to create a work environment that reflects the communities it serves. Sentara Healthcare is a tobacco-free environment and is committed to improving health every day.