Sales Associate

1 month ago

Los Angeles, California, United States Wildfang Co Full time

Wildfang Co Job Description

Job Title: Sales Associate

Location: Los Angeles, CA

Job Type: Part-Time

About Us: Wildfang Co is a fast-growing, omnichannel clothing brand that values innovation and customer experience.

About the Role:

We are seeking a highly dynamic and fast-paced Sales Associate to join our team in Los Angeles. As a Sales Associate, you will be the key to our success, driving the brand experience in our retail stores. You will be responsible for creating memorable experiences for our guests by fostering connection, building strong relationships, styling, sharing product knowledge, and speaking authentically about our unique brand identity.

Responsibilities:

  1. Welcome visitors and create excitement about our brand history, product offering, community, and value proposition.
  2. Help style walk-ins and appointments, both virtually and in-store, by asking questions and responding to the guests' needs with thoughtful product suggestions.
  3. Carry these interactions through to completion, including facilitating the sale and/or post-visit follow-up communication.
  4. Outreach to existing clients and engage with walk-in customers, always seeking opportunities to surprise and delight guests and exceed their expectations to drive sales.
  5. Find organic opportunities to increase a client's engagement with Wildfang, encouraging guests to create an online customer profile, join our loyalty program, attend an event, follow us on social media, host a private shopping party for their friends, etc.
  6. Stay up-to-date on company communication, business priorities, store performance, new products, client initiatives, and any additional info shared by your Store Leader(s).
  7. Own inventory management (receiving, processing, restocking) and open/close the store, including cleaning, COVID disinfecting, replenishment, sizing, EOD reports, removing trash/recycling, and other duties as needed to prepare for business.
  8. Help maintain the store throughout the day, including consistent COVID cleaning/disinfecting, inventory replenishment, and/or re-merchandising as needed.
  9. Accurately and efficiently process guest transactions on POS, including hand-carry, ship from warehouse, ship from store, refunds/exchanges, gift cards, and more.
  10. Support in the execution of special events/experiences and enroll guests in attending.
  11. Complete other additional projects or duties as required by the Store Leader(s).

Requirements:

  1. You have a passion for driving a seamless omnichannel experience for customers and being the IRL embodiment of the Wildfang brand.
  2. You are a good day's person, relentlessly positive, and always looking for ways to make other people's days better (both your teammates and your clients).
  3. You integrate fun and joy as a way of being, so others love working with you.
  4. You love the feeling of hard-earned success and innovating to achieve great results.
  5. You are mature and professional.
  6. You possess strong business acumen and sound judgment, and you're not afraid to step outside of your comfort zone.
  7. You foster connection by putting people first and building trusting relationships.

Benefits:

  • Competitive Hourly Rate with bonus potential
  • Health Insurance (eligible on the 1st of the month following 30 days of employment)
  • Values-driven
  • Based in the heart of Downtown Portland
  • Generous PTO, employee discounts, and monthly clothing allowance
  • The chance to make a substantial impact on a well-known, fast-growing brand innovating experience in the retail space.

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