Senior Operations Manager
4 weeks ago
Job Summary:
The Senior Operations Manager at Chrysalis Center is responsible for overseeing the day-to-day operations of a $6+M social enterprise and the largest professional Business Improvement District (BID) street maintenance business in Southern California. This role involves managing customer and budget responsibilities, working closely with staff within Chrysalis Enterprises, and collaborating with Client Services staff to meet business objectives and programmatic goals.
Key Responsibilities:
• Deliver high levels of customer service to all customers, business owners, and stakeholders, ensuring that contractual obligations are met.
• Identify and address service issues in each district before they are brought to the organization's attention.
• Develop and implement service proposals for new business opportunities.
• Manage multiple street maintenance contracts, ensuring that work is performed in compliance with OSHA and best practice standards.
• Build and maintain a pool of lead workers, develop and enforce policies and procedures for Chrysalis Works, and manage machine, personnel, and equipment schedules across multiple contracts.
• Provide guidance and mentorship to client workers, balancing business needs with service needs.
Requirements:
• 1+ years of management experience, with a focus on operations and customer service.
• Excellent interpersonal and communication skills, with the ability to coach and mentor staff and clients.
• Ability to solve challenging operational problems and make timely decisions, often under pressure with tight deadlines.
• Understanding of and ability to use software applications such as Microsoft Suite and Google Suite.
• Willingness to work flexible hours and be on call 24/7 as needed.
Equal Opportunity Employer:
Chrysalis Center is an equal opportunity employer and strongly encourages applications from all qualified individuals who share lived experience with the communities we serve. We welcome applicants who are formerly incarcerated and/or justice-involved, people who have experienced housing insecurity and/or economic inequity, Black, Indigenous, and people of color, persons with disabilities, ethnic and religious minorities, and members of the LGBTQ+ community.
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