Car Wash Assistant Manager

2 days ago

Jacksonville, Florida, United States GATE Petroleum Company Full time
Job Summary:

The GATE Express Wash Assistant Manager is responsible for ensuring customer service is the top priority for Express Wash operations. This involves providing a safe and friendly experience for guests, collaborating with the manager to develop and maintain a team that provides inside and outside wash services, and overseeing the operation of the location to ensure maximum sales through excellent service, expense control, and operating costs.

Key Responsibilities:
  • Coach team members to improve performance and develop their skills
  • Monitor operations and ensure compliance with all policies and procedures
  • Ensure a high level of cleanliness and organization at the facility
  • Develop and maintain a team that provides excellent customer service
  • Oversee the operation of the location to ensure maximum sales
Requirements:
  • Must be a minimum of 16 years old
  • Must successfully complete a pre-employment drug screening and background check
  • Must be able to work a flexible schedule including weekends, holidays, and split shifts
  • Must have the ability to speak, read, write, and comprehend the English language at a level sufficient to communicate effectively with staff
  • Must be detail-oriented and have strong organizational skills
  • Must be able to operate a computer
  • Must be able to stand for extended periods of time
  • Must be able to lift, carry, and move up to 50 pounds
  • Must be able to bend, kneel, stoop, and reach (including overhead)
  • Must have adequate strength, balance, and coordination to perform essential functions
  • Must be able to work indoors and outdoors, including endurance of temperature and weather changes outside
Job Knowledge:

The candidate must be an effective leader and assist manager and assistant manager in controlling operations, sales, and maintenance. The candidate must be capable of performing all duties of Express Wash Associates and Team Leaders, including but not limited to:

  • Operating the Express Wash kiosk, credit card machines, and POS
  • Efficiently and safely guiding vehicles through the car wash
  • Continuously maintaining and repairing car wash equipment
  • Performing preventative maintenance and minor repairs on car wash equipment
  • Detailing vehicles
  • Maintaining a high level of cleanliness and organization at the facility
  • Knowledgeable of store merchandise
Duties and Functions:
  • Must be able to work a flexible schedule including weekends, holidays, and split shifts
  • Arrive to work on time, consistently
  • Upon entering the property, arrive in proper uniform, crisp, clean and in good repair. Wear safety goggles and non-slip shoes when necessary
  • Hair must be clean and cut in a becoming style; management has final approval
  • Attend all required training, safety courses, office and departmental meetings
  • Report any safety hazards, follow up that hazard has been corrected, and assist with providing a safe work environment
  • Safely and properly handle chemicals
  • Become proficient on all appropriate equipment and safety features
  • Maintain and contribute to a positive and supportive team environment
  • Coach team members to improve performance and increase the number of tasks every team member can perform
  • Ensure the personnel's uniforms are neat and clean in appearance
  • Supervise operations and encourage maximum sales through excellent service, expense control, and operating costs
  • Perform bookkeeping procedures including shift check-off; daily station reporting and inspections; bank deposit preparation; and analyze reports and transmit daily reports and other pertinent data to the Corporate Office
  • Ensure compliance with all policies and procedures through regular meetings and training
  • Continually evaluate and react to performance issues
  • Able to follow closing procedures
  • Provide excellent customer service. Expeditiously resolve issues involving guest inquiring, complaints, and compliments, as well as disgruntled employees and employee relations
  • Facilitate a fast vehicle processing by following the correct procedure for every vehicle through the car wash
  • Ensure completion of interior and exterior housekeeping during the assigned shift, including but not limited to: maintaining the appearance of landscaping, checking to see that all trashcans are emptied in the facility, and ensure the cleanliness of all areas throughout the day
  • Conduct daily preventative maintenance according to program schedule on days and shifts managed
  • Conduct equipment repairs proactively and troubleshoot problems to resolve issues quickly

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