Claims Resolution Specialist

1 week ago


Westborough, Massachusetts, United States Concord Group Insurance Full time
About the Role

The Claims Resolution Specialist plays a critical role in our organization by investigating, evaluating, and determining the appropriate disposition of all types of claims arising out of our business.

Key Responsibilities:

  • Investigate and evaluate entry-level insurance claims to ensure timely and fair resolution.
  • Study insurance policies, endorsements, and forms to develop foundational knowledge of our insurance products.
  • Learns and complies with claim handling procedures, including negotiations and settlements.
  • Develops skills in claim servicing, including effective communication with agents, insureds, and others.
  • Maintains accurate records and reports on claim activities.
  • Fulfills regulatory requirements, including obtaining and maintaining adjuster's licenses as required.

Requirements

  • Bachelor's degree or direct equivalent experience in property/casualty claims handling.
  • A minimum of one year of insurance claims experience, which may be waived or changed based on prior education and/or experience.
  • Ability to write clear and concise reports and correspondence.
  • Mathematical accuracy and ability to understand personal and business finance documents.
  • Effective communication and interpersonal skills.
  • Ability to maintain confidentiality and data security.
  • Organizational and time management skills.

Compensation and Benefits

We offer a competitive salary range of $62,500 - $72,500 per year, plus benefits including medical, vision, dental, life, and disability insurance. Our Paid Time Off Program includes vacation, personal, sick time, and holiday pay. We also offer a 401(k) plan with company match.



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