IT Support Specialist

4 days ago


Atlanta, Georgia, United States GSK Solutions Inc Full time
About the Role

We are seeking a highly skilled IT Support Specialist to join our team at GSK Solutions Inc. As an IT Support Specialist, you will play a crucial role in providing technical support to our users, ensuring their systems and applications are running smoothly.

Job Description

The successful candidate will be responsible for:

  • Providing timely and effective technical support to end-users via phone, email, and remote access tools.
  • Troubleshooting hardware and software issues, including new equipment setup, network drive access, and network outages.
  • Working closely with management and departments to discuss equipment performance and coordinate with service providers to resolve agency-wide and recurring issues promptly.
  • Coordinating software installations, upgrades, and patching on PCs and VDIs, ensuring systems are up to date and secure.
Requirements

To be considered for this role, you must possess:

  • A minimum of 6 months of education or experience in information security, privacy, system/network administration and support, or application development.
  • Proficiency with MS Office 365 Suite and ConnectWise Connect and Microsoft Teams for remote technical assistance.
  • Strong analytical and problem-solving skills, with the ability to multitask in a fast-paced environment.
Preferred Qualifications

Prior experience in computer technology and/or networking from an accredited college or high school diploma/GED, along with CompTIA A+ Certification, is highly desirable.

Compensation

The estimated annual salary for this role is $65,000-$80,000, depending on experience and qualifications.

About Us

GSK Solutions Inc is a dynamic organization dedicated to delivering exceptional customer service and innovative solutions. We offer a collaborative work environment, opportunities for professional growth, and a competitive benefits package.


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