Technical Business Systems Analyst
4 weeks ago
Job Summary:
Coolsnail is seeking a skilled Technical Business Systems Analyst to join our team. As a Technical Business Systems Analyst, you will be responsible for monitoring CORE Inbox for Alerts on Assets, reviewing equipment alerts, and acting on alerts with Technical Lead, CORE Manager, or Fleet Manager. You will also provide technical information for Fleet Managers for Customer service with dealer for Trouble calls, document issues and status through the Sales Force Platform, and communicate noted issues to Customers through CORE Email.
Key Responsibilities:
- Monitor CORE Inbox for Alerts on Assets
- Review equipment alerts
- Act on alerts with Technical Lead, CORE Manager, or Fleet Manager
- Provide technical information for Fleet Managers for Customer service with dealer for Trouble calls
- Document issues and status through the Sales Force Platform
- Communicate noted issues to Customers through CORE Email
Requirements:
- High School Diploma, GED or Equivalent
- 1-3+ yrs. working on machinery such as combustion engines, hydraulic systems, or pneumatic devices
- 1-3+ years working with analytical data, utilizing quantitative analysis, preferably in data science, or engineering
Technical Skills:
- Knowledge of engineering principles, internal combustion engine and operational practices, control system logic, driven equipment, and processes
- Working knowledge and mechanical skill set including the use of hand tools, measuring tools
- Knowledge of products
Soft Skills:
- Strong written and verbal communication
- Experience with Microsoft Office Skills
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