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Retail Shift Lead

2 months ago

Columbus, Ohio, United States 5.11 Tactical Full time
Job Title: Retail Shift Lead

We are seeking a highly motivated and experienced Retail Shift Lead to join our team at 5.11 Tactical. As a Retail Shift Lead, you will be responsible for delivering an exceptional customer experience, building and maintaining customer relationships, and achieving store sales goals.

Key Responsibilities:
  • Deliver Overall Brand Experience: Direct and model 5.11's Values, Mission, and Service standards to provide an elevated customer experience.
  • Build Customer Relationships: Create an environment that maintains a 100% focus on the customer, model selling behaviors to build customer relationships, and support the use of store tools and systems to nurture customer relationships.
  • Achieve Results: Accountable for store and individual sales goals, help attract, recruit, hire, and train high-caliber leadership service specialists, and ensure all team members are working together to create a positive environment.
Requirements:
  • Bachelor's or Associate's Degree and/or 2-4 years of retail experience – apparel preferred.
  • Previous retail management or supervisory experience.
  • Proven ability to provide a superior customer experience and drive customer loyalty.
  • Proven ability to assess talent and manage performance.
  • Proven business acumen with strategic and analytical skills.
  • Ability to effectively communicate with all levels of an organization.
  • Schedule flexibility to include evenings and weekends.
  • Proficiency in Microsoft Office programs (Excel, Word, and Outlook).
Our Values:

At 5.11, we embrace a high-energy culture built upon our values of Service, Unity, Impact, and Tenacity. We are committed to serving those who serve and people of all walks of life, building together as one global 5.11 family, and driving to disrupt for good.