Sales & Customer Service Representative

6 days ago


Arlington, Virginia, United States Massage Envy Full time
About the Role

We are seeking a skilled Sales & Customer Service Associate to join our team at Massage Envy Arlington Highlands. As a key member of our team, you will provide exceptional customer service, promote the value of Total Body Care, and support clinic flow.

Responsibilities
  • Provide outstanding customer service and help clients feel valued and understood.
  • Promote the benefits of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, and booking clients for future services.
  • Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions.
  • Help grow and retain a client base both in-person and through phone/email outreach.
Requirements
  • A high school diploma (or equivalent) and previous retail or sales experience (preferred).
  • Critical thinking skills with excellent math and computer skills and the ability to multitask.
  • Great people skills and the ability to establish positive relationships with clients.
  • A supporter of total body care with a general knowledge of massage and skin care services.
Perks and Benefits
  • Competitive base pay starting at $10/ hour plus commissions.
  • Medical insurance available to full-time eligible employees after completing their first 90 days.
  • Paid time off for full-time employees after their 1-year anniversary.
  • Employee referral bonus program.
  • Employee Assistance Program.
  • A flexible schedule for a better work-life balance.
  • In-depth product and service training.
  • A free massage, skincare, or stretch service each month.
  • 15% off all products.

We are a franchise of independently owned and operated locations, and each location sets its own hiring criteria, benefits, and compensation.



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