Guest Experience Associate
3 hours ago
We are seeking a highly skilled Guest Experience Agent to join our team at The West Hollywood EDITION. As a key member of our Rooms & Guest Services Operations team, you will be responsible for delivering exceptional guest experiences through personalized service, attention to detail, and a passion for hospitality.
Key Responsibilities- Operate the telephone switchboard station to answer calls, monitor busy or unanswered lines, and process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls.
- Answer, record, and process all guest calls, messages, requests, questions, or concerns, and contact the appropriate individual or department as necessary to resolve guest issues.
- Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
- Review shift logs/daily memo books and document pertinent information in logbooks, and notify Loss Prevention/Security of any guest reports of theft.
- Report accidents, injuries, and unsafe work conditions to manager, and follow all company policies and procedures.
- High school diploma or G.E.D. equivalent.
- No related work experience required.
- No supervisory experience required.
- None
We offer a competitive hourly rate of $30.25 to $31.25, as well as a range of benefits, including health care benefits, flexible spending accounts, 401(k) plan, earned paid time off and/or sick leave, life insurance, disability coverage, and other life and work wellness benefits.
Marriott International is an equal opportunity employer, committed to non-discrimination on any protected basis, including disability and veteran status, or any other basis covered under applicable law.
We are a global hospitality leader, dedicated to delivering exceptional guest experiences through our portfolio of brands, including EDITION Hotels.
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