Loan Recovery Specialist

3 weeks ago


Anaheim, United States Lobel Financial Corporation Full time
Job Summary
Lobel Financial Corporation is seeking a highly skilled Loan Collections Specialist to join our team. In this role, you will be responsible for managing collections, providing customer service, and ensuring compliance with regulatory requirements.

The ideal candidate will have excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment. A strong attention to detail and ability to multitask will also be essential for success in this position.

Key Responsibilities:
  • Manage collections by contacting customers with delinquent loans to secure payments, commitment agreements, or establish repayment plans.
  • Provide customer service by responding to customer inquiries and resolving issues in a professional and empathetic manner.
  • Communicate effectively with customers via phone and email, ensuring all interactions are accurately documented.
  • Adhere to state and federal debt collection laws and company policies and procedures.
  • Monitor and maintain assigned accounts, processing account adjustments resolving discrepancies, and serving as a proactive liaison between creditors and customers.

Requirements:
  • Bilingual Skills: Fluency in English and Spanish is REQUIRED.
  • Time Management: Excellent ability to prioritize and multitask effectively in a fast-paced environment.
  • Detail-Oriented: Strong attention to detail and accuracy in documentation and account management.
  • Communication Skills: Excellent written and verbal communication skills.
  • Computer Proficiency: Working knowledge of Microsoft Office programs and ability to learn company-specific databases.
  • Customer Focus: Commitment to delivering excellent customer service and resolving issues effectively.
  • Problem Solving: Strong organizational, negotiation, and problem-solving skills.

What We Offer:
  • Competitive salary of $22/hour with potential for higher based on experience.
  • Opportunities for growth and development within the company.
  • A comprehensive benefits package, including 401K matching, medical, dental, and vision coverage, optional life insurance, paid holidays, and generous paid time off.


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