Customer Service Liaison
3 days ago
This is a unique chance to become part of our rapidly expanding Retail Customer Experience Center in Smith Haven Chrysler Jeep Dodge Ram. The estimated salary for this role is $55,000 - $75,000 per year.
About the RoleWe are seeking a highly organized, process-oriented individual who can effectively manage assigned leads, communicate with customers via phone and email, and work closely with the sales team.
The ideal candidate will possess strong communication skills, be able to manage assigned leads according to our process, set and confirm appointments, and work with sales staff to coordinate follow-up and appointments.
Key Responsibilities- Answer incoming phone calls in a timely manner
- Respond to internet leads promptly
- Communicate with customers via phone, text, and email
- Log customer details and comments in our CRM
- Maintain contact with customers to ensure they are satisfied
- Follow up with all customers on a regular basis
- Schedule and follow up with no-show customers
- Multitask by constantly taking leads and answering phones
- Strong communication skills via phone and email
- Ability to manage assigned leads according to our process
- Set and confirm appointments that show
- Work with sales staff to coordinate follow-up and appointments
- Strong sense of urgency
- Ability to engage with customers in a friendly manner
- Efficiently complete phone calls and emails
- Strong written and verbal communication skills
- Ability to handle rejection
- Time management and organization skills
- Hourly rate plus performance-based commission
- Free college tuition for employees and their family members
- 401K retirement plan
- Top-of-the-line health plan
- Dental and vision insurance plans
- Flexible work schedule
- Above-market pay plans
- Direct deposit
- Newly refurbished facilities
- Paid vacation and sick/personal time
- Credit for volunteer work
- Paid on-the-job training
- Pleasant and professional work atmosphere
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